Returns can be made through our return portal here (US orders only). Please read the information below before requesting a return through the portal. International returns can't be made through the portal. Please contact us if outside the US.
We want you to be totally happy with your purchase so if you are not satisfied with the items in your order, go ahead and send them back to us (after contacting us first) within 14 days of receipt for a refund (less our shipping costs and any restocking fees).* Read restrictions below.
You are responsible for return shipping fees unless there was an error with your order. Opened items may incur a 15% or greater restocking fee. Any claims of missing parts must be made within 3 days of delivery. Any returns of BOGO offers must include all items in the BOGO deal.
Costumes and accessories purchased between 9/15 and 10/31 can only be exchanged or returned for store credit. Requests must be made within 3 days of receipt. If you are worried about an exchange not arriving in time, you can go ahead and purchase the size you need and we will refund you for the wrong size when you send it back. Just let us know before you make your order.
*Our voice activated cloth masks and mask hoods can not be returned or exchanged for safety reasons.
Returns and exchanges will NOT be accepted for any item that does not have an RMA #, has been used, worn, altered, is missing items, covered in pet hair, smells of smoke, damaged or covered in killer bees. Lights must be in their original bag and/or box and not left on the clothing. If a return is accepted despite it not meeting our guidelines, a restocking fee may be applied. We do not cover return shipping costs for international exchanges.
Returns must be postmarked within 3 days of issuance of RMA#
If you need to make a return or exchange, please use our portal here. If you have any questions, please email firstname.lastname@example.org
Returns must be sent to:
Glowy Zoey Returns
21562 Newland St
Huntington Beach, CA 92646
You should return the item(s) through a traceable shipping method to the address above (this is automated through our return portal). If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order or making an exchange. Write the RMA# on the box and on a note inside the box. Do not forget this step or your return or exchange will be delayed.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund, exchange or replacement. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price less our shipping cost, using the original method of payment. During the Halloween season (10/1 to 11/7), this can take up to 4 weeks. Exchanges will be sent out within 1-2 business day of receipt.