Select a size bigger than what you would get if buying a men's size hoodie and sweatpants for yourself at your local retailer. We suggest measuring a sweatshirt and sweatpants that fit you well and comparing those measurements to our size chart. If you can't decide between 2 sizes, go up a size. They tend to run small.
ShippingOrders typically ship within 1 business day M-F (Usually same day before 12pm pacific time). All shipments originate from California. Shipping times are only an estimate, we can't guarantee exact arrival times. If you have a time sensitive order, choose an overnight UPS option which is guaranteed. Typically the closer you are to California, the faster you can expect it. Some orders may require a signature, check your tracking information carefully. We ship Mon-Fri so if you choose overnight on a Friday before noon for example, it will not arrive until Monday! Please click here for detailed shipping information.
We ship to most international locations. Goods in stock at the time of order will be shipped in 1-2 business days from receiving the order. USPS First Class International is not recommend if you want your order quickly. Rechargeable Batteries can not be shipped via DHL. **Please note that additional customs delays, charges and taxes can apply for imports**. Glowy Zoey has no control over these taxes and it is customers whole responsibility to comply with local customs regulations. Please inform yourself about customs policies and rules in your country. Any international returned shipment customers can be charged a return fee in case of non-compliance to local customs regulations.
LED Stick Figure Suits: In the unlikely event any part of the LED system fails (LED, controller, battery box, connectors, etc) under normal use within the first 180 days of purchase, we will send out a replacement part free of charge. Depending on the part, you may need to send it back to us first or in some cases, simply provide a photo of the issue. If a customer needs a replacement part because they broke it, we will provide one at a discounted rate. We want you to stay bright so we make the process really easy. We are a family run small business, no crazy hoops to jump through.
All other products: 30 day guarantee from the date of delivery. We want you to be happy with your purchase and will do what it takes to take care of any issues for you!
We want you to be totally happy with your purchase so if you are not satisfied with the items in your order, go ahead and send them back to us (after contacting us first) within 14 days of receipt for a refund (less our shipping costs and any restocking fees).* Read restrictions below.
You are responsible for return shipping fees unless there was an error with your order. Opened items may incur a 15% or greater restocking fee. Any claims of missing parts must be made within 3 days of delivery. Any returns of BOGO offers must include all items in the BOGO deal.
Costumes and accessories purchased between 9/15 and 10/31 can only be exchanged or returned for store credit. Requests must be made within 3 days of receipt. If you are worried about an exchange not arriving in time, you can go ahead and purchase the size you need and we will refund you for the wrong size when you send it back. Just let us know before you make your order.
*Our voice activated cloth masks can not be returned or exchanged for safety reasons.
Returns and exchanges will NOT be accepted for any item that does not have an RMA #, has been used, worn, altered, is missing items, covered in pet hair, smells of smoke, damaged or covered in killer bees. Lights must be in their original bag and/or box and not left on the clothing. If a return is accepted despite it not meeting our guidelines, a restocking fee may be applied. We do not cover return shipping costs for international exchanges.
Returns must be postmarked within 3 days of issuance of RMA#
If you need to make a return or exchange, please email email@example.com first for an authorization number.
Returns must be sent to:
Glowy Zoey Returns
21562 Newland St
Huntington Beach, CA 92646
You should return the item(s) through a traceable shipping method to the address above. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order or making an exchange. Write the RMA# on the box and on a note inside the box. Do not forget this step or your return or exchange will be delayed.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund, exchange or replacement. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price less our shipping cost, using the original method of payment. During the Halloween season (10/1 to 11/7), this can take up to 4 weeks. Exchanges will be sent out within 1 business day of receipt.
My Son fell in love with his Halloween costume soon as it arrived. I refused to cut the straps and just used zipties to fold over the ends. I have a feeling we will be utilizing this costume for years to come. The mask is absolutely amazing and so unique that it can change into so many different options. The quality of the products are great and we will definitely be utilizing this company for future costume purchases.
I love the light-up outfit, and I think the clothing is easier to use than in the past. I find the sizing of the garments is poor. I bought an Adult Medium. I would normally wear a Women’s medium or a Man’s Small. The pants on the Adult medium were really short, even though my legs are relatively shorter than some people. The light strips were long compared to the pants. I used the light-up outfit for dancing. The lights were great, although the sweatsuit was too hot for dancing. I didn’t want to risk tearing up my existing clothing so I am glad I bought the sweatsuit. However, I would love for it to be a) better sized especially in length; b) have an option available that is not as hot; 3) Have a strip and/or outfit option that would allow for a strip to be used as a skirt (shaped like a triangle). The pictures and videos were great!
Clothing with clear straps for single color, RGB and Luminoid LED strips
My daughter got so much attention with her LED costume. So much fun! and well made. Don't think twice just purchase!
My son LOVED his costume, and so did everyone in our neighborhood! I want my son to wear this every year because of how safe he was, lighting up the night!