Shipping times
We know shipping times are important so we've provided the information below to help you decide on a shipping method.
UPDATE 10/28: Shipping cutoff time for Monday will be 3pm PDT. Be sure to choose expedited 2 day or a suitable shipping option from UPS or USPS. UPS tends to be more reliable.
Below are the shipping maps provided by each carrier. Orders within the US placed by 12:00pm Pacific time Monday-Friday will go out that day. Orders after 12:00pm PT will probably still go out same day up until 2pm but definitely will go out by the next business day. Please keep in mind we can not guarantee arrival times posted by the carrier unless it's a UPS overnight option. Once we hand off to the carrier, we have no control over any delays they may have. You will not get a refund on shipping if it's late unless it's UPS overnight.
We may extend the cutoff time to as late as 4pm on some days. Info will be in the shipping info box that's on each product page.
Free Shipping: Free shipping is 1-7 business days (14 days for AK/HI) (sat/sun do not count as a day). It's not recommended to choose this option after 10/21 (especially if you are on the east coast) if you want it by Halloween. You can use the USPS map below as a guide for free shipping times. Remember, times are only an estimate. Give yourself a buffer of at least a day in case there are delays. Expedited or faster is the recommended option so it gets there faster and you still have time if you need to make a size exchange.
Expedited Shipping: **Temporarily changed to 1-2 day as of 10/25. We will choose a shipping method that the carrier shows as getting there within 1 to 3 business days (sat/sun do not count as a day). The 1 to 3 business days is not guaranteed as we have no control over carrier delays. Please keep this in mind. Only next days are guaranteed (shipping cost back if it doesn't arrive by cutoff).
A business day for UPS is Mon-Fri. A business day for USPS is Mon-Sat. USPS Priority/Ground Advantage Mail is not guaranteed, it's only an estimate. Please remember that Saturday and Sunday do not count as a day with UPS however UPS does deliver on Saturday in some areas (ground only). The day we ship does not count as a day (if you select 2 day shipping on Monday before 12pm, it will arrive Wednesday).
If you need something overnighted and it's after our 12pm PT cutoff, give us a call (or email if our phones are busy or no answer) and we may be able to still get that out for you.
International shipping
We ship to most international locations. Goods in stock at the time of order will be shipped in 1-2 business days from receiving the order. USPS First Class International is not recommend if you want your order quickly. Rechargeable Batteries can not be shipped via DHL. **Please note that additional customs delays, charges and taxes can apply for imports**. Glowy Zoey has no control over these taxes and it is customers whole responsibility to comply with local customs regulations. Please inform yourself about customs policies and rules in your country. Any international returned shipment customers can be charged a return fee in case of non-compliance to local customs regulations.
Pay attention to the tracking emails we send. We will send an out for delivery email and delivery confirmation email. Any claims of non-delivery when tracking shows delivered must be made within 24 hours so we can investigate. Any damage or missing items claims must be made within 48 hours of deliver
UPS Ground
Source: https://www.ups.com/maps?loc=en_US from zip 92646
USPS Ground Advantage (Free Shipping)
Source: https://postalpro.usps.com/ppro-tools/service-standards-maps from Santa Ana, CA