Shipping

Shipping

Orders typically ship within 1 business day M-F (Usually same day before 12pm pacific time).  All shipments originate from California. Shipping times are only an estimate and while they almost always get there at their stated time, we can't guarantee exact arrival times.  If you have a time sensitive order, choose an overnight UPS option which is guaranteed.  Typically the closer you are to California, the faster you can expect it.  Some high value orders may require a signature, check your tracking information carefully.  We ship Mon-Fri so if you choose overnight on a Friday before noon for example, it will not arrive until Monday! 

Please click here for detailed shipping information including Halloween time shipping.

International shipping 

We ship to most international locations.  Goods in stock at the time of order will be shipped in 1-2 business days from receiving the order. USPS First Class International is not recommend if you want your order quickly.  Rechargeable Batteries can not be shipped via DHL.  **Please note that additional customs delays, charges and taxes can apply for imports**. Glowy Zoey has no control over these taxes and it is customers whole responsibility to comply with local customs regulations. Please inform yourself about customs policies and rules in your country. Any international returned shipment customers can be charged a return fee in case of non-compliance to local customs regulations.

Pay attention to the tracking emails we send.  We will send an out for delivery email and delivery confirmation email.  Any claims of non-delivery when tracking shows delivered must be made within 24 hours so we can investigate.  Any damage or missing items claims must be made within 48 hours of delivery.