Returns

We want you to be totally happy with your purchase so if you are not satisfied with the items in your order, go ahead and send them back to us within 30 days of receipt for a full refund (less our shipping costs).* 
You are responsible for return shipping fees unless there was an error with your order.

*LED costumes and accessories purchased between 9/15/16 and 10/31/2016 can only be exchanged or returned for store credit.

Returns and exchanges will NOT be accepted for any item that does not have an RMA #, has been used, worn, altered, is missing items, covered in pet hair, smells of smoke or covered in killer bees. Lights must be in their original box and not left on the clothing.

If you need to make a return or exchange, please email returns@glowyzoey.com first for an authorization number.

Returns must be sent to:
Glowy Zoey Returns
9121 Atlanta Ave
#740
Huntington Beach, CA 92646

You should return the item(s) through a traceable shipping method to the address above. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order or making an exchange.  Write the RMA# on the box and on a note inside the box.  Do not forget this step or your return or exchange will be delayed.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund, exchange or replacement. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price less shipping, using the original method of payment.  During the Halloween season (10/1 to 11/7), this can take up to 4 weeks.  Exchanges will be sent out within 1 business day of receipt.