Support

Instructions can be downloaded here:

Single Color Stickman
RGB Stickman
Luminoid Stickman

 **If your RGB stick figure kit flashes when you first turn it on and then turns off, and you can't get it to turn on, there are 2 things it may be.  The most common would be a low battery in the remote.  The remote takes a CR2025 battery.  It may also have gotten unpaired from the receiver.  To pair to the receiver again, turn the power off at the battery and then turn back on.  Within 4 seconds, press the green "demo" button 3 times to pair or hold the demo button down for 5 seconds.  You should see a flash to confirm the pairing.

If your single color suit will not turn on, the controller may be set to a slow flash mode which makes it appear to not be working.  Press the mode button a few times to get to a different mode.  If this doesn't work, try bypassing the controller and plug the battery cable directly into the 3-way adapter.

If you have technical issue with the costume, you can email us at support@GlowyZoey.com
Please include your order number and as many details as possible so we can help you as quickly as possible.  Email is the best way to reach us as we see it at all hours of the day.  Be sure to check your spam folder if you don't see any automatic reply with your ticket #.