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Shipping

Orders typically ship within 1 business day M-F (Usually same day before 12pm pacific time).  All shipments originate from California. Shipping times are only an estimate and while they almost always get there at their stated time, we can't guarantee exact arrival times.  If you have a time sensitive order, choose an overnight UPS option which is guaranteed.  Typically the closer you are to California, the faster you can expect it.  Some high value orders may require a signature, check your tracking information carefully.  We ship Mon-Fri so if you choose overnight on a Friday before noon for example, it will not arrive until Monday! 

International shipping 

We ship to most international locations.  Goods in stock at the time of order will be shipped in 1-2 business days from receiving the order. USPS First Class International is not recommend if you want your order quickly.  Rechargeable Batteries can not be shipped via DHL.  **Please note that additional customs delays, charges and taxes can apply for imports**. Glowy Zoey has no control over these taxes and it is customers whole responsibility to comply with local customs regulations. Please inform yourself about customs policies and rules in your country. Any international returned shipment customers can be charged a return fee in case of non-compliance to local customs regulations.

Pay attention to the tracking emails we send.  We will send an out for delivery email and delivery confirmation email.  Any claims of non-delivery when tracking shows delivered must be made within 24 hours so we can investigate.  Any damage or missing items claims must be made within 48 hours of delivery.

Returns can be made through our return portal here (US orders only).  Please read the information below before requesting a return through the portal.  International returns can't be made through the portal.  Please contact us if outside the US.

We want you to be totally happy with your purchase so if you are not satisfied with the items in your order, go ahead and send them back to us (after contacting us first) within 14 days of receipt for a refund (less our shipping costs and any restocking fees).*   Read restrictions below.
You are responsible for return shipping fees unless there was an error with your order or a faulty product.  Opened items may incur a restocking fee if they are not in new condition.  Any claims of missing parts or damage must be made within 48 hours of delivery.  Any returns of BOGO offers must include all items in the BOGO deal.

Costumes and accessories purchased between 9/15 and 10/31 can only be exchanged or returned for store credit* (see exception below). Requests must be made within 3 days of receipt.  If you are worried about an exchange not arriving in time, you can go ahead and purchase the size you need and we will refund you for the wrong size when you send it back.  Just let us know before you make your order.  Light sets must be sealed to qualify for an exchange or store credit.  The section above is just for 9/15 to 10/31.

*If you need to make an exchange but are pressed for time and can't wait for it to get here and us send it back out, you can order the new size you need and return the size that didn't fit for a full refund.
*Mask hoods can not be returned or exchanged for safety reasons.

Returns and exchanges will NOT be accepted for any item that does not have an RMA #, has been used, worn, altered, is missing items, covered in pet hair, smells of smoke, damaged or covered in killer bees. For LED stick figures, lights must be in their original bag and not left on the clothing.  If a return or exchange is accepted despite it not meeting our guidelines, a restocking fee may be applied.   We do not cover return shipping costs for international exchanges.  A minimum restocking fee of 10% will be added to any returns or exchanges that do not follow these simple guidelines.  

Returns must be postmarked within 3 days of issuance of RMA# or the return/exchange will not be accepted.

If you need to make a return or exchange, please use our portal here.  If you have any questions, please email support@glowyzoey.com (check your spam folder if you don't see a reply)

Returns must be sent to:
Glowy Zoey Returns
21562 Newland St
Huntington Beach, CA 92646

You should return the item(s) through a traceable shipping method to the address above (this is automated through our return portal). If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order or making an exchange.  Write the RMA# on the box and on a note inside the box.  Do not forget this step or your return or exchange will be delayed.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund, exchange or replacement. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price less our shipping cost, using the original method of payment. Exchanges will be sent out within 1-2 business day of receipt.